Joann E - 2018 Ram 1500
I have been looking for a truck for almost a year. CARFAX, driving around to different dealerships, fb marketplace. Just over whelmed w all of it.
We decided to go look at more dealerships bc I had been online for a month straight still looking and thought, I just need to see it in person. Everywhere we went, we were frowned upon. No one wanted to take the time out bc we were in a beat up old truck that’s almost embarrassing for anyone to drive !!
We walked the whole dealership lot and NOT ONE PERSON came out. So we went in … At least 7 ppl in their offices, cubicles or whatever you call them and not one person said one word to us!! I’m not kidding … AMC!
The next place sent a 15 year old kid to try to talk about smthn he knew nothing about… every question he had to go in the back and shut the door and ask then 10 min later come out and still have no answer. Talk about aggravated!!
But no one gave us the time of day and that’s super important especially bc we’re older and just want the good customer service… not to mention we could’ve paid cash for at least 3 of their most expensive cars they had on the lot !!! Just sayin ….
When we pulled into Excel, a guy came out, put his hand out and said hi I’m Tyler, what can I help you w today … and he (other than hanging onto your DL tightly) walked thru every step w us. He worked w us and was patient… Chelsea in the front was super wonderful and just a very welcoming person. She’ll even let you kick off your shoes and stay awhile …!! Their customer service is amazing and they are ppl persons !
You won’t find that w in 20 miles to either side of them especially if you want to deal w a real live person ! They’re wonderful and I LOVE MY TRUCK !!
(Review from June 2023)
5 Star Review!